Refund policy

REFUND POLICY
We currently DO NOT offer refunds on any items. We will gladly accept an item for an exchange or store credit IF APPLICABLE/ACCEPTABLE.

Please contact HELP@DEMULUXE.COM about returning your items FOR EXCHANGE OR STORE CREDIT within 7 days from the date the order was received. Once the request is received , you will be given a return address to ship your item to. DO NOT SHIP THE ITEM TO ANY ADDRESS OTHER THAN THE ONE PROVIDED TO YOU!

Conditions

Items must be returned unworn, unwashed, undamaged, unused, and with all original tags attached. THE ITEM/ITEMS WILL BE REJECTED AND SHIPPED BACK TO YOU, SHOULD ANY OF THE NOTED NOT MET.

The following items are excluded and cannot be returned:

• Lace Items

• Body Shapers

• sale items

• jewelry

• Bodysuits

• Swimwear / Cover-ups

• Lingerie

• Visibly Worn items

• White Items

• Items outside of policy window

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Should you have an issue with your item please let us know within 48 hours of receiving your package.

Sale

Please note that all items purchased during sales events, including Black Friday, are considered final sale. This includes all promotions, discounts, or special sales periods, where items are not eligible for return or exchange. We want to make sure that you are fully aware of this policy before making any purchase during these events. Regular items outside of these sales may still be eligible for return or exchange, as stated in our return policy.